Refund policy

At ShopperHood, we strive to offer quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

 

1. Return Window

  • Products are eligible for return within 5 days from the date of delivery.
  • Any return request raised after 5 days will not be accepted.

 

2. Return Request Process

To initiate a return or refund request, customers must email us at [📧 help@shopperhood.com] with:

  • Order number
  • Reason for return or refund
  • Clear images or videos (mandatory for damaged, defective, or incorrect items)

Our support team will review the request and respond with further instructions.


3. Refund Method

  • All refunds are processed online only.
  • No cash refunds, even if the order was placed using Cash on Delivery (COD).
  • Refunds will be credited to the original payment method or another digital payment method as confirmed by our support team.

 

4. Non-Refundable Products

  • Certain products may be non-returnable or non-refundable.
  • Such products will be clearly mentioned on their product landing page.
  • Orders placed for these items will not be eligible for return or refund under any circumstances.


5. Product Condition for Returns

Returned products must be:

  • Unused and unwashed
  • In original packaging
  • With all accessories, tags, manuals, and labels intact

Products that do not meet these conditions may be rejected.

 

6. Colour & Appearance Disclaimer

  • Product images are for reference purposes only.
  • Actual product colours may vary slightly due to lighting, screen resolution, or display settings.
  • Minor colour variations are not considered defects and are not eligible for returns or refunds.

 

7. Shipping Cost Policy

  • Return shipping costs must be borne by the customer.
  • Shipping charges are non-refundable, unless the return is due to a damaged, defective, or incorrect product delivered by us.

 

8. Damaged, Defective, or Incorrect Products

  • Any damaged, defective, or incorrect item must be reported within 48 hours of delivery.
  • Customers must provide clear photo and video evidence for verification.
  • Make a unboxing video of the Package.
  • Requests raised after 48 hours may not be accepted.

 

9. Refusal of Delivery (COD Orders)

  • Orders refused at the time of delivery will not be eligible for refunds.
  • Repeated refusal of COD orders may result in restriction or disabling of COD payment option for future orders.


10. Exchange & Store Credit

  • In certain cases, ShopperHood may offer an exchange or store credit instead of a refund.
  • Store credits, once issued, are non-transferable and non-refundable.

 

11. Order Cancellation Policy

  • Orders can only be canceled before they are shipped.
  • Once an order has been shipped, cancellations are not allowed.

 

12. Refund Processing Timeline

  • Once the returned product is received and inspected, refunds will be processed within 5–10 business days.
  • Processing times may vary depending on banks or payment service providers.

 

13. Final Authority

  • ShopperHood reserves the right to approve or reject any return or refund request.
  • All decisions made by ShopperHood regarding returns and refunds shall be final.



✅ Contact Us

For any return or refund-related queries, please contact us at:
[📧  help@shopperhood.com] or fill the contact form here, or chat with us on chat box.